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Support

Phoebe Connected Home mobile app
Last updated: October 2, 2026

Contact us

For any question, fault report or feature suggestion, send us an email and we will reply within three business days.

Support emailboaz2020rick@gmail.com
CompanyBoaz Smart Co., Ltd.
HoursMonday to Friday, 09:00–18:00 (Taiwan time, UTC+8)

When you report a problem, please include your phone model and system version, the App version (Manage → Settings → About), a screenshot of the problem and when it happened. It helps us resolve it faster.

Frequently asked questions

How do I create an account?

Open the App and tap Create Account. Register with your email address or mobile number, enter the verification code we send you, and set a password.

How do I add a device?

First create a home, floors and rooms in Manage → Home Management. Then open the Devices tab, tap +, choose the device model and follow the on-screen steps: power the device on, make sure its indicator is flashing quickly, connect to the Wi-Fi network the device broadcasts, and finally enter your home Wi-Fi password.

Note: devices support 2.4 GHz Wi-Fi only. If your router uses the same name for 2.4 GHz and 5 GHz, temporarily separate them or switch 5 GHz off before pairing, and keep the router, phone and device close together.

My device shows as offline. What should I do?
What are scenes and automations?

Both are set up in the Smart tab. A scene is a set of actions you run by hand, for example a "Home" mode that turns on the living-room light and the air conditioner at once. An automation runs by itself when its conditions are met: a time, sunrise or sunset, temperature, humidity, weather, or the state of a switch.

How do I invite family members?

In Manage → Home Management, choose the home, tap + in the Home Members section, enter their account and choose their permissions. Once they accept the invitation they can control the devices with you.

How do I check the App version?

Go to Manage → Settings → About.

How do I delete my account?

Go to Manage → Settings → Account & Security → Delete Account, confirm, and enter your password. Deleting your account permanently removes your personal data and the homes you own, together with their floors, rooms, scenes and automations. It cannot be undone.

Related: Privacy Policy · Terms of Service